Beaute Academy

If I could rate this salon lower, I would. I visited in November 2022 and had a lovely grey colour done by Sabia using Mounir colours. Returned a few days ago for a touch-up, but the service was disappointing. Sabia had to leave at 5.30, and the owner, Safina, took over. Unfortunately, Safina did not top up the toner as instructed by Sabia. I spent the entire day at the salon due to a break in between. Safina worked slowly, assuming everyone had the whole day to spare. After the treatment, my hair appeared grey in the salon lighting, so I paid £200, which is excessive for a salon in Lozells. However, when I got into an Uber and the light hit my hair, it was blonde, not grey as promised. I messaged Sabia immediately, but was told I needed to pay for another toner. My mother spoke to Safina, who accused me of wanting Sabia exclusively and wasting salon time. She claimed she was unaware I wanted a grey colour, despite us discussing it on the day and the following day. After a heated exchange, Safina demanded an apology before providing any further services. Displeased, I left and received a rude response from Safina when I messaged her. The salon's service was a disappointment, and I advise others to avoid it.

AVOID THIS SALON FOR BROW SERVICES! One of my eyebrows was completely butchered. The staff member was rude and showed no remorse. Another staff member had to fix the left brow. There was no apology, yet I paid in full. The staff member refused to acknowledge her mistake and continued watching videos and laughing with a colleague. I have attached a picture for comparison. Do these brows look the same to you? Despite a recommendation, I will not be returning.

I phoned Safina this morning, requesting a transformation from damaged orange hair to an ashy brown with a greyish balayage. Fortunately, she had an available slot today, so I arrived at 12pm. I felt apprehensive about the outcome, but I am thrilled with the final result. The service provided by Safina and her team was highly professional from start to finish. The salon was impeccably clean and I was offered tea/coffee and snacks. There are several shops near the salon, and parking was convenient. I was finished by 5.30, and I have attached before and after photos for you to see the transformation. I will definitely return and recommend Safina to my family and friends. Thank you, Safina xxx