I must express my disappointment with my recent visit to the spa. While I have enjoyed wonderful treatments and interactions with friendly staff in the past, this time was subpar. The therapist seemed rushed and missed parts of the treatment, which I noticed as I had previously experienced the same package in a much more satisfying manner. Despite sharing my concerns with the manager, I felt unheard and disbelieved. Having been a loyal patron of this spa for years and recommending it to loved ones, the lacklustre response from management has deterred me from returning.