I visited Visagebook twice, first time I was delighted with the outcome of my hair colour but during the second appointment my hair got singed :( I desired an ashen blonde and was informed it might not be achievable in one session which was acceptable to me, I prefer a gradual approach without causing significant harm. I ensured a product like olaplex was used to safeguard my hair, but it's so damaged now it brings tears to my eyes. My coworker who is also a hair stylist mentioned that with such damage only a botox treatment might aid and trimming my hair short. I had wavy hair, now it's a parched frizz :( on the bright side, the ladies were delightful, extremely amiable and their customer service was excellent.