Nicholas White

2. The day after my haircut, I returned to the salon to provide feedback and request a refund for the wash service that I did not receive. I was informed that they could not refund me as that was the minimum charge. When I explained that I did not opt for a wash because a blow-dry was not offered, I was told that this was a miscommunication as they always provide blow-dries. However, this contradicted what their colleague had told me on the day of my appointment. 3. During my visit to the salon the next day, they did not offer to fix the mistake or address the unevenness of my hair, particularly the fringe. This lack of professionalism is quite concerning to me!

It would be quite helpful if the website could provide a detailed description of the cleanse and cut service. I had made a booking for this service, but upon arrival, I was informed that it only included a wash and a cut, with no blow-dry offered. The hairdresser mentioned that this service is typically chosen by clients who head straight home or into a car to avoid catching a cold without a blow-dry. I had hoped to at least be offered a blow-dry and ended up requesting a dry cut to avoid leaving the salon with wet hair.