Quality Nails

I visited this salon for a full set of acrylic nails. I had inquired about the pricing beforehand and was informed it would cost £30. Upon arriving for my appointment, I was 5 minutes late due to difficulty locating the shop and then had to wait an additional 30 minutes before being attended to. I showed them a picture of the design I wanted, and they offered me colour options. During the application, I had to alter the design as the technician could not execute it to a satisfactory standard. Subsequently, I was informed that I had to pay £43 for my nails due to the use of coloured powder, which I had not requested and was not informed would incur an additional cost. I am utterly dismayed by the service provided and was unable to obtain the desired nails due to their lack of skill. I would not return to this establishment.

I would not recommend this service unless you want subpar nails at exorbitant prices. I came in for a nail refill, but my nails were removed and replaced with a full set without my consent. The nails are uneven in size and shape. The technician had a confrontational attitude when I refused to pay the inflated price he demanded, especially after one of his colleagues (who clearly lacks expertise in nail care) removed my nails and filed them down excessively, causing pain. Despite my request for a refill, she disregarded my wishes and did as she pleased. The quality of the nails is poor, and they charge arbitrary prices, not adhering to their own price list displayed. I am extremely dissatisfied with my nails and am contemplating having them redone elsewhere. I rarely complain, but this establishment is utterly unprofessional. I will not be returning. Take care of your nails elsewhere as they lack competence and will damage your nails. 💅

I initially had a positive experience at this salon. However, upon my return for a nail appointment, I was delighted with the outcome. I even referred a friend and attempted to schedule an appointment for her. Shockingly, I was informed that the younger staff members did not want me as a client anymore. The reason? I politely requested a reduction in nail length during my last visit. What kind of nail technician takes offence at a simple request to shorten the length? When I confronted him about his behaviour at the salon with my friend present, he was rude to me. This incident occurred last year. Despite this, I decided to give them another chance. After attempting to book appointments via message with no response, I called today only to be told not to come back. I am not one to leave negative feedback, but as someone who has been getting their nails done for over 16 years, this is the most disrespectful and unwarranted treatment I have ever received. While you may attract more customers, I hope you treat them with more respect as a new business. Remember, I have the right to request a reduction in nail length if they are made excessively long. I specified medium length, not claws! Best of luck.