Root Touch-up near Chelsea, London

I’m really disappointed with the service I received here. I came into the salon to simply get my hair tied up as I had an event later that day and I’ve got a disability so I can’t do it myself. For something that would’ve simply taken 5 minutes, it was made into an hour and a half’s procedure. Everything that I requested not to happen, did happen. I asked the hairdresser not to use spray as I’d just washed my hair and he used it, and it left crusty/sticky residue in my hair. We came to take my hair out later and it had been tied in a knot and was matted, it has completely wrecked the ends of my hair. He said he wanted to cut my hair and I said no, and luckily he listened to that request as all others had been ignored. I came to pay, as I was expecting to have to pay a small fee for just putting it in a ponytail. I was charged £20 for having it be put in a half up half down, something that anybody could’ve done and the hairdresser said that this “was a discount”. I spoke to friends to receive advice later that day and they said that I’d been taken advantage of because of my disability. It’s such a shame as the hairdresser was a lovely person, very talkative and interested in my life - it’s just a shame that I didn’t receive satisfactory service and was exploited for being disabled.

My initial visit to the salon was with Alex, and I must say I was pleasantly surprised. Alex took the time to understand exactly what I wanted and delivered a haircut that exceeded my expectations. His attention to detail and friendly demeanor made the experience even more enjoyable. I will definitely be returning. Thank you, Alex!

Appalling customer care experience