Menu 
Add new salon 
Choose from 1 Spas in Musselburgh. Total reviews 362 and rating 3.3.
89 Newcraighall Rd
Booked a spa day for myself and my partner, inclusive of all facilities. However, after our massage, we were abruptly asked to leave the facilities, with the reception claiming we had only booked a treatment. We were even offered access to the pool for an additional £40. Upon checking online later, we discovered that we had indeed paid for full facility usage. This mishap significantly dampened our planned day. Despite multiple attempts to rectify the situation through phone calls and emails, the customer service team has been unhelpful, deflecting blame between departments. William from customer service left a voicemail without a contact number, promising written follow-up which never materialized. Niomi acknowledged the error in subsequent calls but now, citing GDPR, they refuse to engage further.Bannatyne Health Club & Spa is open in Monday: 6:00-22:00 Tuesday: 6:00-22:00 Wednesday: 6:00-22:00 Thursday: 6:00-22:00 Friday: 6:00-22:00 Saturday: 8:00-20:00 Sunday: 8:00-20:00
© 2025 NoSecretSalon
