This was an appalling ordeal. It took them 2 1/2 hours because they were juggling the nails of four different clients simultaneously, and the filing was so harsh that it caused pain! I requested gel nails, but they applied acrylic instead, and to top it off, the end result was ghastly. The nails are uneven and simply look repulsive. I cannot wait to have them removed by a competent professional! I wish I could award them less than one star. If you are a regular customer, I urge you to seek a better nail salon to truly experience quality nail care.