Samantha James

I don't like to leave negative reviews, but I'm really uncomfortable with the treatment I recieved. I have dark brown hair and brought in a reference pic with my colour hair and a few copper highlights towards the ends, minimal colour. The woman who did it highlighted 3 quarters of my hair directly from the roots white blonde and then put an orange toner on. I looked completely insane and most of my natural hair had been bleached. I actually started crying because my hair was utterly ruined. The stylist next to me (David I think) started laughing and joking with his client is a pointed bullying way about clients being shocked they got what they asked for, but if you see the reference pic below and then what they did to my hair you can see that couldn't be further from the truth. The stylist then said it doesn't matter he can fix it, then put a way too light shade of brown on my roots, which was left on for ages, then the manager stepped in and put on a much darker brown, which did remedy it and I ended up with a nice enough all over deep red result. By that point my scalp was burning after peroxide, toner & 2 rounds of dye, despite the fact I had said from the outset I didn't want highlights anywhere near my scalp. Although the end result is cute enough, it's not really what I wanted, but my main issue is that most of my hair was unnecessarily bleached white blonde. These dyes and toners will fade giving me a pale scalp and I will constantly have to pay to redye an area that never should have been touched in the first place. So little bleach ever needed to be used and I kept saying from the beginning that I had grown my hair out natural and wanted most of it to stay that way. My healthy hair is now significantly lighter and I'm going to have to maintain it for months to come because dye over bleach always fades. I'm honestly so upset about my experience and felt so uncomfortable with the way that random stylist David was making comments to belittle me when he wasn't even involved. I wasn't even given a discount and I wish I had never gone.

I have been visiting Emily Patel for 12 years now. I cannot fault their service. Staff are always friendly, attentive and welcoming. Oliver cuts and colours my hair. He is a great stylist and colourist. I can highly recommend him. He also cuts my teenage daughter's hair and she is very particular about her hair!!

First time I’ve been to a hairdressers for many, used to do my own highlights and cuts, but as menopausal hormones are kicking in just can’t be bothered to cut my own hair now, have tried on several occasions to do me a highlights or even a tent with no success look more like a Loompa out of Charlie chocolate factory😟 I’m one of the many weird ones that’s loves going to the dentist at the hairdressers, very nervous. however, plucked up the courage to book an appointment with the trainee hairdresser Ryan. It after turning my hair orange again very pleased and happy overjoyed and look like a real woman after the success Ryan made of my lowlight. Have already pre-booked for a trim in a few weeks and can’t wait to be back in that chair for a good old chinwag. Thank you, Ryan. You should be proud of yourself. I am proud of what you’ve done..