Solihull Nails

My experience here was absolutely dreadful. I walked in and requested biab nails, mentioning it was my first time getting a manicure. The individual I spoke with responded with, 'You want biabs?' to which I confirmed. However, he proceeded to apply acrylics without confirming if I wanted extensions, directly gluing them to my nails and filing them down. Unfamiliar with the process, I went along with it. The technician displayed impatience when I struggled to choose a colour and length, despite my clear request for 'short and natural'. He cut my cuticles, causing them to bleed. Subsequently, a woman took over, applying acrylics without my knowledge. Realizing this, I inquired about the process, only to discover it was not biab. The removal process was painful, and my nails were damaged in the end. The offer to switch to biab for an additional £45 after the mishap was unacceptable. I left feeling deeply upset by the entire ordeal, especially considering my upcoming holiday plans.

A wonderful salon experience. The staff were incredibly friendly, and I left feeling delighted with my nails. They consulted me on my preferences, presented a variety of colours, and ensured I was informed at every step. I highly recommend this salon for their exceptional service.

Easily the poorest nail salon I've visited. The staff were consistently rude with bad attitudes. Four of my nails fell off within just three days of getting them done! Upon returning, they mocked and laughed at my nails, claiming it hadn't been a week since they were done. Despite providing the exact date and time of my initial visit for verification, they displayed unprofessional behaviour, making me feel extremely uncomfortable. Additionally, they attempted to charge me £15 for the four nails that fell off within two days, contradicting their own policy of free repairs within a week. I will never return to this place. The quality of their nail work is subpar and chips off easily.