Beautyfini | Canary Wharf

I recently visited Beautyfini salon and wanted to share some feedback about my experience. On Sunday 24th December, I had an appointment scheduled for 11.30 am. I arrived ten minutes early, but unfortunately, I had to wait beyond my scheduled time to be seen. While I understand that delays can happen, I was disappointed with the lack of communication during this waiting period. Additionally, I felt the customer service could have been more welcoming. The interaction with the first staff member felt quite abrupt, and I sensed a degree of discomfort, which made me feel uneasy. The second staff member who took over was somewhat better, but there was a lot of conversation in a language I didn't understand, which made me feel a bit isolated. Regarding the service itself, I opted for gel nails based on the recommendation I received. However, I'm not satisfied with the outcome. The nails are uneven and not what I expected, especially for the price of £56. This was confusing as there was a discussion about charging £54 or £56, which wasn't clear to me. I believe customer service and satisfaction are paramount, and I feel my experience didn't align with the high standards I anticipated, as you were recommended by a dear friend of mine. I wanted to share this feedback constructively, hoping it might help improve future customer experiences.

I’ve been getting my nails done here for the past 2 years. I love it there; the staff is like a little family, and you can really sense the connection. I’ve generally been happy with my nails, and if something isn’t working right, I let them know, and they act quickly. They did my wedding nails, which I loved, and also the ones I’ve attached now. The space is cozy with water on the side and some good tunes, except during Christmas. I’m really not a fan of Xmas songs; they get stuck in my head for days. Overall, I highly recommend this little spot.