Under no circumstances should you book with Charlie Dawson. Absolutely appalling customer service and only considers her own schedule without regard for the fact that others also lead busy lives. She read and ignored 2 of my messages which were sent a day apart, all to avoid carrying out a patch test and thereby keeping my deposit. If someone has time to read your messages, they have time to reply. She did offer to extend her hours until 6 one day (although she shifted the blame onto me by saying “I could go out of my way to stay open”). I did, and no one was there. A waste of time, fuel, and still didn't receive my deposit back. Not recommended to anyone, there are kinder individuals who do better work.