Elegance Beauty Laser & Hair Salon

I have been a loyal customer at this salon for 5 months now, receiving full body waxing and laser treatments. The service is impeccable, and the stylist always ensures a comfortable experience.

Thank you for your feedback. I acknowledge missing our appointment and have provided evidence of my attempt to reschedule. Regarding the haircut, I specifically requested a child's haircut, not a basic one, and was quoted £10. If there were additional charges for layers, this should have been communicated beforehand. As for the Keratin treatment, you confirmed over the phone that it would take 3 hours, and I arrived promptly as agreed. Honesty and clear communication are essential in providing a satisfactory service. I am relieved I did not proceed with the appointment, as the atmosphere in your salon was unpleasant.

I had a dreadful experience today with my young son at the salon. The stylist, Sam, agreed over the phone to do a haircut and Keratin treatment for me, knowing I had my child with me. However, upon arrival, she asked me to brush my son's hair myself while she attended to another customer. She initially quoted £10 for the haircut but charged me £15, citing layers as the reason. I usually pay £10 for the same style with a blow dry at my regular salon, but I wanted to give her a chance since she was local. To top it off, she lied to me about her availability for the Keratin treatment, claiming she had another appointment even though she had agreed to it over the phone. This unprofessional behaviour is unacceptable, and I will not be returning or recommending her services to anyone. My advice to Sam is to be honest and reliable in your commitments.