Angela Nails

I have been visiting Benjamin's since 2019 every 4 weeks, but today marked my final appointment. I discovered that the lady who usually does my nails has departed, so I placed my trust in one of the other gentlemen to attend to them. I possess a rather unique nail shape, extremely curved, and I made sure to inform him of this beforehand. The acrylic he applied was excessively thick, at least 2cm. He insisted this was standard practice. I tried to convey that I've been a loyal customer for almost 5 years, consistently receiving the same nail style, and this thickness was far from normal. The man, or nail technician (if you could even call this disaster that!), completely destroyed my natural nails in his attempt to "fix" the situation. He used an electric drill to file them down FOUR times. I arrived at 9 am and left at noon with severely damaged and excruciatingly painful nails. It's easy to imagine that I was reduced to tears. I left feeling furious and frustrated, as I walked in with healthy nails and left with brittle, discoloured, and extremely tender nails. After ruining my nails, he finally admitted that he couldn't cater to my unique nail shape, only to say, "Sorry, I wasn't aware of your nail shape," after the damage was already done. I was in tears out of sheer frustration more than anything else.