Little Gems Salon

Called twice recently, both times the lady who answered the telephone seemed like they didn’t even want to try to fit me in for an appointment at all. They weren’t very friendly or welcoming considering I’m a new customer contacting them and made me feel like I should just try somewhere else if this is the effort they put in to accommodate new customers!

I’ve been coming here for 9 years and will continue to do so as the team are all friendly and down to earth. Their prices are very cheap compared to other places, but the quality and professionalism can’t be matched. I’ve moved out of the area now but wouldn’t go anywhere else! You normally have to book at least 2 weeks in advance as they’re busy but that’s because they’re so good. Thank you Jenna, Helen, Rosie and the team x

I work at a Barber shop and popped into this one as I wanted to get out of the house and I live around the corner. I cannot believe the absolute state of it! I know they can get busy as I work at a very known hair salon with over 20 chairs, but all chairs should be cleaned. This was a stand up chair so i understand that they cannot be cleaned as throughly, however, the handles which were used were not cleaned and this is very unhygienic as in my safety training we were told that it the person before you had any illness, or more scarily shingles then this can be passed on. I saw the person come out of the Barber chair who has finished their session before me and all that was done was that there was a tiny sweep, this is the least of worries in a shop. I know this shop is a beauty salon, however, even if barber chairs are not your main focus of your business, hygiene is always important. I’m not the type to complain, nor have I ever in my life left a bad review, when I then went into the room all of the barber chairs were very very dated, and there was something in the bin from the person before me, I am not petty enough to have put that in there and take a picture so this was 100% not mine as I didn’t want to touch anything in the room. There were hairs and even insects in the room. I finished my session early, paid for 12 minutes which was £9 (standard price) however, for what I got I think this price is a joke! There was no cleaning of the base of the chair where you stand which is beyond sick as the person before you could have verucas, or even athletes feet. It is not down to the customer to clean the chair, it is always nice if they do but you should never expect that from a playing customer! There was a bottle of store bought disinfectant which will not clean the chair it cleans your house, barber chairs should be cleaned with the strongest cleaning products governed by law. Attached are some pictures of the chair and the room. Like I said I know it can get busy but this is hands down the worst salon I have ever been to. I’m sorry to leave a bad but the salon was just so unhygienic it freaked me out. This is nothing personal just wanted to let other people aware