Extremely disappointed. I spent an hour and a half in the chair. I requested a trim of 1 1/2 to 2 inches off my long hair. However, I left with a bob cut well above my shoulders. It's unmanageable and completely different from what I had asked for. I am very upset with the entire experience and will not be returning. The lack of customer satisfaction was disheartening, as there was no offer of a refund or resolution.