I have previously left a positive review, but my recent experience earlier this week was disappointing. I specifically requested a medium brown tint with a slight arch, but the colour was off and the shape was straight. The tint has faded significantly. I am not pleased with the new employees - they are not engaging, and they converse in their own language, which is off-putting. I have never seen any of these women before, and the quality of service has declined since the staff change.