Feeling quite let down by the service, although the ladies were friendly. They claim to apply Russian lash extensions, but the lashes I received resemble the cheap individual lashes from Penney's. There's no volume whatsoever! Communication was good, but the services advertised were not provided. *Updated based on the response* I was never shown the lashes before or after application, most of the communication was through Alexis, but the lash technician just nodded when I explained what I wanted. Perhaps she didn't understand my accent or her English was lacking, which is why Alexis handled most of the communication. It wouldn't have been an issue if she had mentioned the condition of my natural lashes from the beginning, like "Apologies, madam, your natural lashes may not support the full Russian lashes you requested. Is it okay to proceed?" Instead, I lay there for hours only to get what you 'assumed'. I paid for a service, not for opinions. The funniest part is my 'partner', as you mentioned, wasn't present. It was unprofessional to use that as an excuse. 'Oh, but your partner said it looked better than your usual' - yes, fine. But as the one who paid for the service, I didn't like it and clearly stated my preferences. The fact that you didn't bother to call back but responded to my review two weeks later speaks volumes. I specifically mentioned I was travelling a long way based on the service you described over the phone - 'it lasts 4 weeks, darling, it's waterproof, it'll endure' - only for lashes to start falling out on the train journey home. Five weeks later, I still have random lash strands clinging on, with 3/4 of them gone. Your adhesive is probably worse than the previous one you claimed I had. I provided a detailed review to address the points you made in your response. Thank you for the apology, but such reviews could be avoided by simply returning a call. Wishing you success in your business. ✨