I spent a lot of money on lowlights and highlights, done by Olivia. My blonde hair turned yellow, so I wanted to get rid of the yellow and have ice blonde highlights to blend in at the front, and low lights to break it up. Unfortunately, the end result was like having two solid blocks of colour, which looked terrible when I styled my hair. I contacted Olivia, and she said she would add some on the top, but if I wanted more blonde, I would have to pay ADDITIONAL MONEY. The outcome just looks like an outgrown colour with grey roots, as the toner used must have been a grey one. I sent Olivia pictures, and I paid £121 for this, and now she has blocked me. I am so disappointed. The pictures of hairstyles she showcases are only from the back; mine looked okay from the back, but the front and sides are awful. I explained this to Olivia last night, but she didn't care and blocked me. So beware, people, this stylist only knows the basics and even had the audacity to charge me for lowlights and highlights. I went to the salon to feel better about myself, and now it's so bad. And Olivia has blocked me. With Christmas approaching and my hair ruined. Very professional, blocking me. Thank you for your response and asking Olivia to unblock me, but it was a waste of time as Olivia is not willing to refund me so I can get my hair fixed. If I could upload pictures of my hair, I would, but there's nowhere to post on her page. I am taking Olivia to court as she shouldn't be allowed to do things like this, especially blocking me when we were having a conversation yesterday. I am so stressed and upset about this. Be very cautious, people.