My dad spoke to Emily on the phone 5 weeks ago to schedule an appointment for today the 24th August. They discussed a Colour treatment and a hair straightening treatment. He was informed that both treatments couldn't be done simultaneously, so it was agreed that he would do the Colour himself and Emily would handle the hair straightening. When my dad arrived for his appointment today, he was informed that he was booked in for a Colour and the hair straightening couldn't be done as the products needed to be ordered.
Despite the prior phone conversation where the hair straightening was confirmed 5 weeks ago, today's solution was to offer a "quick blow-dry" instead. My dad is going on a trip next week, and with his naturally curly hair, he was really looking forward to the treatment. He had travelled quite a distance to reach this salon. I am disappointed for him. The lack of professionalism and the absence of empathy or an apology for this error is appalling. It's a disgrace and a terrible way to manage a business. So, exercise caution when booking appointments or consider finding someone who truly values their customers and possesses better customer service skills.