Beauty salons near Elmdon, Solihull

Sue delivers a complete wellness experience. Exiting her session, you feel lighter, more at ease. Her devotion to aiding others in feeling good shines through. Xx

Tracy's warm and inviting nature instantly put me at ease, creating a truly relaxing atmosphere. I enjoyed a back and scalp massage, along with a facial, all of which were exceptional. I will certainly be returning for these treatments again soon.

Had a wash and cut by a delightful young woman (didn't catch her name). A very serene atmosphere with lovely staff and I'm extremely satisfied with my haircut. I got exactly what I requested. Had to find a new salon due to my regular one closing, but I'm so pleased I discovered Urban Obsession.

I strongly advise against continuing treatment with Penny for electrolysis. After investing over 3 years in sessions, I saw no improvement whatsoever. Despite the repeated treatments, the same hairs kept growing back unchanged. I had a nagging feeling that something was amiss, but I persisted, assuming it required more time. Eventually, I reached a breaking point and voiced my concerns about the regrowth, suggesting a stronger setting. To my surprise, Penny dismissed the idea, attributing the lack of progress to unrelated factors like my menstrual cycle regularity. I reached out to the British Institute & Association of Electrolysis, who validated my doubts and clarified that a stronger setting is indeed a valid approach. They highlighted the importance of thorough treatment to prevent hair regrowth, a step overlooked in my sessions. Disheartened by this revelation, I switched to a new practitioner and witnessed significant improvements. The new approach was not only effective but also accompanied by detailed explanations of the process. Subsequently, I filed a complaint against Penny with the BIAE, who acknowledged the substandard service I received. Communication lapses, inadequate record-keeping, and the absence of treatment documentation were among the identified shortcomings. This entire experience has been emotionally taxing, leading me to question my own expectations and judgment. I regret the wasted time and resources and urge others to be vigilant in selecting their healthcare providers, prioritising results and transparency.