Katie was absolutely fantastic! I suffer from severe anxiety and was extremely apprehensive, but she managed to create a calming and comfortable environment for me, just like all the reviews had mentioned. She provided me with all the necessary information and took her time with me, ensuring there was no rush and no request was too much trouble. I also have PCOS and belong to a mixed ethnicity, resulting in having very dark, thick, and coarse hair. The clinic was impeccably clean, the equipment appeared to be in excellent condition, almost brand new, and the cooling end was a delightful touch that provided a pleasant sensation. The availability of parking was a huge plus, especially for those with mobility issues or disabilities. I wholeheartedly recommend Katie for anyone considering laser hair removal. She is undoubtedly the best in Hertfordshire, exceeding all expectations. I couldn't find a single flaw. Thank you immensely, Katie.